Shipping & Returns

SHIPPING POLICY

  • I use Royal Mail & Royal Mail International (international items will be tracked)

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  • I process orders in 1 - 3 days but an order of an original picture will take longer - PLUS add on the following delivery aims.

 

  • U.K - Delivery aim - 1 - 3 working days

 

  • Europe - Delivery aim - 3 - 5 working days.

 

  • U.S.A / Canada / Australia / New Zealand / South Africa - Delivery aim - 5 - 7 working days.

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U.K - £2.99 for all prints/garlands

E.U - £7

U.S.A - £7

Canada - £7

Australia - £7

New Zealand - £7

South Africa - £7

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  • If your location is not listed then please don't hesitate to contact me and I can inform you of relevant shipping costs and delivery times.

 

  • Any questions at all please don't hesitate to ask.

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Customs and Import Taxes

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  • Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURN AND REFUND POLICY

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  • I gladly accept returns and exchanges

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  • Contact me within: 14 days of delivery

 

  • Ship items back within: 30 days of delivery

 

  • I don't accept cancellations

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  • But please contact me if you have any problems with your order.

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The following items can't be returned or exchanged

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  • Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

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       -  Custom or personalized orders

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CONDITIONS OF RETURN

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  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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                                                          Information I Collect

To fulfill your order, you must provide me with certain information (which you authorize to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; I use your information as necessary to comply with my obligations as a business selling a product.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

 

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Victoria Hawley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact@vickyhawleyart.com