Shipping & Returns
I use Royal Mail & Royal Mail International (international items will be tracked)
I process orders in 1 - 3 days but an order of an original picture will take longer - PLUS add on the following delivery aims.
U.K - Delivery aim - 1 - 3 working days
Europe - Delivery aim - 3 - 5 working days.
U.S.A / Canada / Australia / New Zealand / South Africa - Delivery aim - 5 - 7 working days.
U.K - £2.99 for all prints/garlands
E.U - £7
U.S.A - £7
Canada - £7
Australia - £7
New Zealand - £7
South Africa - £7
If your location is not listed then please don't hesitate to contact me and I can inform you of relevant shipping costs and delivery times.
Any questions at all please don't hesitate to ask.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURN AND REFUND POLICY
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorize to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; I use your information as necessary to comply with my obligations as a business selling a product.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.